Thursday, July 7, 2011

Casa Ibiza Antipolo: Very Bad

As you can see by the title, this will be a rant blog. It's been a while since I've written something bad about a place, because I try to censor my articles already (don't write anything when there's nothing good to say about it).




I chanced upon Caza Ibiza Antipolo from Metrodeal, one of the discount coupon sites. The deal for Casa Ibiza was very attractive, P3,500 for 6 people overnight with breakfast. Not bad. And in a villa.

 

I didn't buy the deal, since I wasn't so enthralled with the place. It was just nice looking. Still, I remembered Casa Ibiza. The time came that my company had to get a venue for a training program. I gladly suggested Casa Ibiza, so that's where they booked. It was a spontaneous event, so we really didn't get the chance to do an ocular. 


So, I drove all the way to Antipolo and arrived at Casa Ibiza, after getting lost (and it was my first time to get lost going anywhere). I was following signs of Casa Ibiza that were deceiving. I knew it was a sign. I finally reached the place and managed my way to the reception room. I gave my name and company, and the girl handed me two keys. I assumed these was for the 2 cabanas. There were 2 villas as well in our booking. We were a big group of 25, some of whom came from the Visayas and Mindanao areas.


I was able to locate the room, and discovered that it was the villa, and not the cabanas. I slowly went inside, and immediately felt something wrong. This was the living room, and I took the shot by the door. 


The place looked more like an apartment that a villa. It reminded me of a townhouse even, a very cramped one. A narrow staircase led to the 2nd floor.


The villa had 3 bedrooms, and I was told that it could fit 12 people. So this is bedroom no. 1:


Bedroom no. 2:


and the Master's Bedroom.


One would ask, how would 12 people fit? We were 25, and we planned to fit 20 people in the 2 villas. So that's 10 people per villa. With those bedrooms, how would you fit 10 people? So that's when I went back tot he reception. I asked the same question. How can you fit 10 people. Oh, and where are the cabanas?



It turned out that the cabanas were not room accommodations, but real open air cabanas ( see picture above). Yes, we paid for those, and thought it was part of the accommodations. Hence, we were really just given 2 villas (apartments) for 25 people. I was getting frustrated already. I asked how 25 people can fit. They said they would lay out extra beds. With that space, I don't think extra beds can even fit inside a bedroom!


The receptionist was not pleasant, so I asked for their manager. My other colleagues arrived. We talked to the person to whom we made the booking on the phone, since the people in the reception didn't know anything. We were asking if we could get 2 more villas, since 12 people cannot possibly fit inside comfortably. They said no. What even made me more angry was their response: you can leave and we'll just charge 25% for cancellation.


Yes, it was that simple. Leave. They didn't offer any solution, even though they knew 25 of us were already there. I knew we got a cheap resort, but for the P27,000 we paid for 25 people, a little over P1,000 per person was NOT worth it.


I didn't care about the place anymore, so I shoved everything away and told everyone to leave. We would find another resort. Besides, their function room is not even functioning!


This was really a wake up call for me. I always go by gut feel, and I knew something was already wrong, as I was on my way. I usually end up in nice places, even though I don't do oculars. Casa Ibiza may look really nice in pictures, but in reality, it's just a motel with a nice outdoor garden and pool.


So we all left. I didn't want to say another word to the people there, since I was so angry. I'd rather loose 25% of what we paid for than spend a night there. So, to all those planning to go to Casa Ibiza, take this as a warning as well. It's not all pretty as it may seem, but worst of all, I don't think customer service exists in their vocabulary.

***

I will not post the contact numbers and address of Casa Ibiza.
They deserve to close down. Oh, and it's owned by Globe Asiatique.
Too bad.

59 comments:

  1. uh-oh, that was indeed a terrible experience. i got that voucher from metrodeal that you mentioned and our family is looking forward to spending a quick weekend getaway soon. looks like we shouldn't set our hopes too high. thanks for the review and please wish us luck :)

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  2. that's too bad. Service is what they offer, so bakit sila ganun? Anyway, charged it to experienced nlang. :)

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  3. Yes I know. The place looked like a designer motel though from outside. And it was a total rip off. Imagine, they charge 6k for a regular price for that villa, same rates with Astoria Plaza and Linden Suites. C'mon!!!

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  4. Oh wow. That's such a hassle! Thanks for sharing. At least we know to avoid that place.

    Anyway, I got to your site while searching for resorts in Moalboal. Is Bas Daku the long white beach? And is Club Serena located at the very end? I'm looking at this resort but it seems like they don't have a beach front. They say that they're on the far end of the beach.. AFTER Club Serena.

    Definitely, Maybe

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  5. Hi Joei,

    Yes, Bas Daku is the long white beach. And Club Serena is at one end. They have a beach front (Serena), but the better part of the beach is just 100 meters up in the middle. There is a shifting sand bar so sand is dependent on season.

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  6. Wow, Fantastic Blog, it’s so helpful to me, and your blog is very good, I’ve learned a lot from your blog here, Keep on going, my friend, I will keep an eye on it,

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  7. good thing i saw this post, i was thinking of celebrating the New Year at Casa Ibiza... thank you for sharing... but you're exprience is way too terrible. i would not only berate them if i wer in your position.

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  8. Oh dear! i was about to purchase the deal,im ABOUT TO bring my family here for my b-day..im glad i saw this blog..thanks! Great help..

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  9. OMG,was just looking the deal and it attracted me until I saw your blog. Thank you for that. Was even planning to bring my entire family there on new year's eve jan 22. I've changed my mind....better get the worth of what we pay..

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  10. Thanks for the blog. Was planning for an overnight stsy with the whole family this weekend. Now , i've changed my mind.

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  11. tang ina ang panget jan bad servis

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  12. sayang ang resort di marunong ang manegement.sayang talaga ganda pa naman daming kulang sa villa.liit ng pool di masarap ang food magbobosay nalang ako.shet

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  13. GOSH! i was planning to celebrate my son christening there..till i so your blog..thank you for giving us a heads up...

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  14. sana isara na yang casa ibiza, worst place on earth!!!!

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  15. Good thing I have read this one before buying the deal in Ensogo. Thanks!

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  16. bumili din kami ng deal sa Ensogo, sobrang hassle lang, nagsisi lang kami, sana naghanap na lang kami ng mas mahal. towel lang pinagdadamot pa, hahaha! at ang liit lang ng pool, malamang ang dumi na rin nun. dami pa reviews sa resort na to, badtrip ngaun lang nabasa, sayang punta namen :-(

    http://www.tripadvisor.com/ShowUserReviews-g1026427-d2086152-r117850637-Casa_Ibiza_Resort_Events_Place-Antipolo_City_Luzon.html

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  17. thanks for this blog, good decision for me to browse the hotel first before i purchase a discount coupon in ensogo , planned to have my bday celebration there, thanks

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  18. oh my this really a big help, because we were planning to set our reunion at this resort but after reading this no way!!!! thank u for this blog.

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  19. Thanks for the blog! Good thing I browse though ur blogs b4 buying the ensogo deal.

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  20. I have lived on Boracay apartments for 15 years and loved the place so much i built cohiba. These are the Biggest and Best value for money apartments on the island period ! Every apartment has stunning sea views and 30m2 to 40m2 balconies with which to enjoy it. We are overlooking the windsurfing / kitesurfing bay where the season goes from November to april. Its either a great sport to participate, or great to just sit on your huge terrace and watch.
    Boracay apartments

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  21. thank you for your blog. i was looking for resorts in antipolo. i chanced upon casa ibiza and i thought it looked good. i'm glad i saw this blog.

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  22. thank u so much for the review

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  23. Ivr been there yesterday and the place sucks....the food also is not great!!!

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  24. Ivr been there yesterday and the place sucks....the food also is not great!!!

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  25. Ivr been there yesterday and the place sucks....the food also is not great!!!

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  26. Ivr been there yesterday and the place sucks....the food also is not great!!!

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  27. I'm grateful, I searched for their website and found this blog. We're planning to celebrate my parent's silver anniversary their. Not an option for me now. Thanks for this blog.

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  28. good thing i read your blog, i'm planning to visit this place next month, birthday gift for my mom, buti nabasa ko blog mo. thanks for sharing! and oh by the way,i'm working as a hotel receptionist and what she said about suggesting you to leave wasn't the right thing to do.. that person should have suggested other options/solutions.

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  29. waah.... saw this late. Our family is planned to visit this place by friday, I got the deal at Ensogo. :-(

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  30. omg i have 1 metrodeal coupon planning to use this Wed. w/ my balikbayan relatives ,baka mapahiya na naman ako gaya sa Mla Ice Bar

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  31. good thing i read ur blog,, im planning to set an event for the coming month and now ive to look for another venue..

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  32. WLA KWENTA JN ... D MAN LNG KAMI PNAG EXTND LUMABAS KC KAMI SA REOSSORT PG BLIK NAMIN NSA OPIS N NLA UNG GMIT NAMIN LHT2.. EH 18 MEMBERS KMI NG FAMILY KEA NAGKA RUMBLE2 UNG GMIT NAMIN AMF

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  33. thanks for this post! we're planning to go there this weekend pero hindi nalang

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  34. oh very disgusting. i and my whole family of 16 is looking for a good place for bonding. thanks a lot in sharing your experience . And to the owner change your management.

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  35. i agree with all the negative comments. casa ibiza SUCKS! the management is deceiving their clents..the place is not being maintained properly. u will not get your money's worth! it's like ur being holdup! casa ibiza is just picture perfect! it's not worth at all. better go to a nearby clubhouse than travel all the way to antipolo..sayang pa ang time, gas, at effort nyo.. ALL THE COMMENTS HERE ARE TRUE BEC. WE EXPERIENCED THE SAME THING, WE WERE FOOLED BY THE ADVERTISEMENTS AND GIMMICKS!

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  36. Well, as they always say "an event well-planned should be a great event". If you're organizing a company event, it is a must to conduct an ocular first. This is coming from someone who organizes events for clients & internal employees.

    The bad thing about reading your feedback is when they told you to "leave". Most insulting word you can get from a hotel/resort.

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  37. Well.. nagsisis din kame nung pumunta kame dyan sa CasaIbiza.. nasayang ang pera, oras, at pagod.. ang mahal mahal tas ganon yung services nila. It was such a bad idea na magrelax sa lugar nila. Hinding hindi na ko babalik dito sa lugar na to... EVER!!!

    Im finding new resorts na ok. Goodluck to me.. and thank you for sharing your experience.. I just remember how I was so frustrated when I stay here..

    -ej

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  38. Casa Ibiza still post ads in Ensogo and labelled as "Best deal of 2012"..wow!!..good thing I read first as I was supposed to click..thanks to this post.

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  39. This is very helpful. Thanks!

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  40. Muntik na rin kami mg book dyan, buti nlng n basa namin to, pls suggest a place to celebrate our father's bday dis feb na ok and affordable,,,,ung resort din....mail me greenestateph1@yahoo.com....thanks....

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  41. That's a nice place to live, a peaceful area too. shitifujon.blogspot.com

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  42. waaaaaaaaaaaaaaaaaaaaaa.. muntik na ako maka purchase tnx sa blog

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  43. I've been surfing online more than 4 hours today, yet I never found any interesting article like yours. It is pretty worth enough for me. Personally, if all website owners and bloggers made good content as you did, the internet will be a lot more useful than ever before.

    Here is my website aktivix.org

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  44. I dreamt to go there the moment i saw the pics... And my vision just vanished when i read this :-(

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  45. What's up, after reading this remarkable article i am as well delighted to share my familiarity here with mates.

    My webpage - boracay accommodations

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  46. This place looked really good in pictures! Too bad we read this after going there and I want to tell you that everything that was written here is true! Service is bad, the villa's stink, the pool need cleaning, food is not that great either. We thought we got a good deal... and yes we got our moneys worth. Will definitely NOT recommend this place. Never again

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  49. totoo lahat ang nakasulat dito kasi nagtrabaho ako jan sa walang kwentang resort na yan ansama ng ugali ng manager namin (sa f and b) jules ang name niya madumi at hindi maganda ang pag peprepare niya ng food kaya kung nag check in kayo jan check niyo muna yung kakainin niyo bago niyo isubo....try niyong pumasok sa kitchen tignan ko lang kung maatim niyo pa na kumain......laging malaki ang kaltas namin sa sweldo mga 2,000 and up swerte ka na kung mga 1000 lang dahil daw yun sa damages and breakage at sa mga stocks na nawawala sa kitchen eh ang totoo si jules ang kumakain siya ang bwuakaw sa loob ng kusina sa casa ibiza at para makatipid para may makain siya yung mga di naubos ng guest eh nirerecycle niya para yung imbes na kakainin nung guest na umorder eh edi siya nalang ang kumakain kasi my na recycle siya....andumi diba?ewan ko a kung bakit n my permit to operate yang resort na yan andumi talaga,,,,,goodluck nlang sa mga naloko nila sa ensogo and metrodeal

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  50. totoo lahat ang nakasulat dito kasi nagtrabaho ako jan sa walang kwentang resort na yan ansama ng ugali ng manager namin (sa f and b) jules ang name niya madumi at hindi maganda ang pag peprepare niya ng food kaya kung nag check in kayo jan check niyo muna yung kakainin niyo bago niyo isubo....try niyong pumasok sa kitchen tignan ko lang kung maatim niyo pa na kumain......laging malaki ang kaltas namin sa sweldo mga 2,000 and up swerte ka na kung mga 1000 lang dahil daw yun sa damages and breakage at sa mga stocks na nawawala sa kitchen eh ang totoo si jules ang kumakain siya ang bwuakaw sa loob ng kusina sa casa ibiza at para makatipid para may makain siya yung mga di naubos ng guest eh nirerecycle niya para yung imbes na kakainin nung guest na umorder eh edi siya nalang ang kumakain kasi my na recycle siya....andumi diba?ewan ko a kung bakit n my permit to operate yang resort na yan andumi talaga,,,,,goodluck nlang sa mga naloko nila sa ensogo and metrodeal

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  51. Thanks for sharing your views with us. I think now I have a strong hold over the topic after going through the post. I will surely come back for more information.
    Group villa rental Ibiza

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  52. A disaster place.. we went there last sunday.. it was also a deal from ensogo... ayun..food is so expensive.. for two meals.. lunch and dinner cost us 7k for 10 pax.. still 7k is too much.. to think that the food is just ordinary and not that good.. I hope isara na ang place na to... mga mandurugas... May karma din kau!

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  53. Ooh my god. Good thing nabrowse ko review ng casa ibiza, very bad experience, we are actually planning to take refuge sa casa ibiza this coming july 27 2013, as a venue of our team building we are a group of 15, salamat sa review. Magpapahanap ako ng ibang resort, buti na lang hindi pa kami naka pag pabook. Casa ibiza just lost a deal from us.

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  54. Kung nabasa ko lang ito agad d siguro kami nakabili ng voucher sa metrodeal....
    Feb, 18 tuesday lang asa casa Ibiza kami ng pamilya ko pag dating namin dun iba ang room kya nag reklamo kami nag antay kami sa labas kasi lilinisin pa daw ang room. 3:30 na kami nakapasok sa room. Pag my dala ka daw food my bayad 600 per fax grabe kya d kami nagdala ng food nung gabi na kakain na ng dinner walang ilaw sa bar kami pa nagbukas walang tao kami lang ang tao at ang guard lang sa gate para kami inabanduna kami lang kasi ang tao nila... Kya lumabas pa kami sa bayan para kumain. Umaga na ng nag katao sa bar mukhang hardinero lang all around na sya walang uniform.. Nung mag 1 pm na pinuntahan kami na kung d daw kami makapag checkout ng 1pm 1000 daw ang charge. Dun ako sumabog inaway ko tlaga sila at sinabi ko sa knila kung gano ka pangit ang serbisyo nila. Tapos ang mahal pa nila nagbayad naman kami ng tama para saan sa walang kwenta nilang resot....malamig ang pool wlang hot water... Madumi ang fool... Luma ang room

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  55. Kung nabasa ko lang ito agad d siguro kami nakabili ng voucher sa metrodeal....
    Feb, 18 tuesday lang asa casa Ibiza kami ng pamilya ko pag dating namin dun iba ang room kya nag reklamo kami nag antay kami sa labas kasi lilinisin pa daw ang room. 3:30 na kami nakapasok sa room. Pag my dala ka daw food my bayad 600 per fax grabe kya d kami nagdala ng food nung gabi na kakain na ng dinner walang ilaw sa bar kami pa nagbukas walang tao kami lang ang tao at ang guard lang sa gate para kami inabanduna kami lang kasi ang tao nila... Kya lumabas pa kami sa bayan para kumain. Umaga na ng nag katao sa bar mukhang hardinero lang all around na sya walang uniform.. Nung mag 1 pm na pinuntahan kami na kung d daw kami makapag checkout ng 1pm 1000 daw ang charge. Dun ako sumabog inaway ko tlaga sila at sinabi ko sa knila kung gano ka pangit ang serbisyo nila. Tapos ang mahal pa nila nagbayad naman kami ng tama para saan sa walang kwenta nilang resot....malamig ang pool wlang hot water... Madumi ang fool... Luma ang room

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  56. never book here!! very bad experience also! n the manager/receptionist were as*&^%$! owner ksi nito is mr.delfin lee.. un accused sa Globe asiatique daw

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