As you can see by the title, this will be a rant blog. It's been a while since I've written something bad about a place, because I try to censor my articles already (don't write anything when there's nothing good to say about it).
I chanced upon Caza Ibiza Antipolo from Metrodeal, one of the discount coupon sites. The deal for Casa Ibiza was very attractive, P3,500 for 6 people overnight with breakfast. Not bad. And in a villa.
I didn't buy the deal, since I wasn't so enthralled with the place. It was just nice looking. Still, I remembered Casa Ibiza. The time came that my company had to get a venue for a training program. I gladly suggested Casa Ibiza, so that's where they booked. It was a spontaneous event, so we really didn't get the chance to do an ocular.
So, I drove all the way to Antipolo and arrived at Casa Ibiza, after getting lost (and it was my first time to get lost going anywhere). I was following signs of Casa Ibiza that were deceiving. I knew it was a sign. I finally reached the place and managed my way to the reception room. I gave my name and company, and the girl handed me two keys. I assumed these was for the 2 cabanas. There were 2 villas as well in our booking. We were a big group of 25, some of whom came from the Visayas and Mindanao areas.
I was able to locate the room, and discovered that it was the villa, and not the cabanas. I slowly went inside, and immediately felt something wrong. This was the living room, and I took the shot by the door.
The place looked more like an apartment that a villa. It reminded me of a townhouse even, a very cramped one. A narrow staircase led to the 2nd floor.
The villa had 3 bedrooms, and I was told that it could fit 12 people. So this is bedroom no. 1:
Bedroom no. 2:
and the Master's Bedroom.
One would ask, how would 12 people fit? We were 25, and we planned to fit 20 people in the 2 villas. So that's 10 people per villa. With those bedrooms, how would you fit 10 people? So that's when I went back tot he reception. I asked the same question. How can you fit 10 people. Oh, and where are the cabanas?
It turned out that the cabanas were not room accommodations, but real open air cabanas ( see picture above). Yes, we paid for those, and thought it was part of the accommodations. Hence, we were really just given 2 villas (apartments) for 25 people. I was getting frustrated already. I asked how 25 people can fit. They said they would lay out extra beds. With that space, I don't think extra beds can even fit inside a bedroom!
The receptionist was not pleasant, so I asked for their manager. My other colleagues arrived. We talked to the person to whom we made the booking on the phone, since the people in the reception didn't know anything. We were asking if we could get 2 more villas, since 12 people cannot possibly fit inside comfortably. They said no. What even made me more angry was their response: you can leave and we'll just charge 25% for cancellation.
Yes, it was that simple. Leave. They didn't offer any solution, even though they knew 25 of us were already there. I knew we got a cheap resort, but for the P27,000 we paid for 25 people, a little over P1,000 per person was NOT worth it.
I didn't care about the place anymore, so I shoved everything away and told everyone to leave. We would find another resort. Besides, their function room is not even functioning!
This was really a wake up call for me. I always go by gut feel, and I knew something was already wrong, as I was on my way. I usually end up in nice places, even though I don't do oculars. Casa Ibiza may look really nice in pictures, but in reality, it's just a motel with a nice outdoor garden and pool.
So we all left. I didn't want to say another word to the people there, since I was so angry. I'd rather loose 25% of what we paid for than spend a night there. So, to all those planning to go to Casa Ibiza, take this as a warning as well. It's not all pretty as it may seem, but worst of all, I don't think customer service exists in their vocabulary.
I will not post the contact numbers and address of Casa Ibiza.
They deserve to close down. Oh, and it's owned by Globe Asiatique.